Shipping & Returns
Shipping Policy
Acceptable Orders Policy. In certain limited circumstances, such as where fraud or misuse of a product is suspected, Kratom Kava Bar reserves the right to terminate any order at any time it deems necessary for any reason.
Shipment Risk of Loss and Packaging. Title to the goods, and risk of loss and damage, shall pass at place of shipment, with the only limitation being that, if an order is lost in transit by a courier, and the courier conducts an investigation and finds that the order was, in fact, lost in transit, then Shop Kratom Store will reship the products in the order. No reshipment or refund of any orders will occur if Shop Kratom Store receives a delivery confirmation of the order.
This product is not for use by or sale to persons under the age of 18, at some States persons under the age of 21. This product should be used only as directed on the label. It should not be used if you are pregnant or nursing. Consult with a physician before use if you have a serious medical condition or use prescription medications.
We DO NOT SHIP to the following: ALABAMA, ARKANSAS, INDIANA, RHODE ISLAND, TENNESSEE (Enhanced Products Not Allowed), VERMONT, WISCONSIN. SARASOTA COUNTY, UNION COUNTY, MALHEUR COUNTY, DENVER CO, SAN DIEGO CA, CITY OF OCEANSIDE CA, JERSEYVILLE IL, ALTON IL, AND COLUMBUS MS. The Kratom Store does NOT ship outside of the United States Of America.
Return & Exchange Policy
An exchange or store credit may be available in certain circumstances. In order to qualify for an exchange or store credit, you must return the original purchased product. Kratom Kava Bar may refuse return requests if the returned product is opened, and may deny an exchange or credit request upon inspection of the returned product. Kratom Kava Bar will not reship a returned product for any reason.
Illegitimate chargebacks will be contested and/or sent to collections for the original amount, with the addition of a $75 fee. Kratom Kava Bar does not assume the responsibility of return shipping costs on any returned products (defective or otherwise). All orders are thoroughly inspected at Kratom Kava Bar and adequately packed before shipment.
Kratom Kava Bar return policy differs on certain items, as follows:
On all catalog items, you must contact us within at least thirty (30) days of your receipt of the product in order to qualify for an exchange or store credit.